Privacy Policy

5TO ELEMENTO S.A.S.

Last updated: June 2026

In compliance with Law 1581 of 2012, Decree 1377 of 2013, External Circular 002 of 2015 from the Superintendency of Industry and Commerce (SIC), and other applicable regulations on personal data protection in Colombia, 5TO ELEMENTO S.A.S. establishes this Privacy and Personal Data Processing Policy.

This policy aims to inform users, clients, travelers, and website visitors about how the company collects, uses, stores, protects, and manages the personal information provided.

Data Controller

The data controller is:

5TO ELEMENTO S.A.S.

Tax ID: 901983148-7
National Tourism Registry (RNT): 260190
Address: Carrera 9 No. 9-06, Salento, Quindío, Colombia
Email: salento@quintoelementotours.com
Phone: +57 311 636 8881
Website: www.quintoelementotours.com

Personal Data We May Collect

For the proper provision of tourism services, 5TO ELEMENTO S.A.S. may collect information voluntarily provided by users, including:

Identification Information:

• Full Name.
• Nationality.
• Identity document or information required for the provision of the service.
• Date of Birth, when necessary.

Contact Information:

• Telephone Number.
• Email Address.
• Contact Address, when required.

Reservation Information:

• Date of Activity.
• Number of Participants.
• Services Booked.
• Special preferences or requirements.
• Companion information.
• Emergency contact.

Commercial and administrative information:

• Data required for billing.
• Information related to payments and refunds.
• Booking history.

Technical information:

When the user interacts with the website, technical data such as the following may be collected:

• IP address.
• Browser type.
• Device used.
• Cookies.
• Browsing data.
• Interactions within the website.

Purposes of data processing

The personal data collected will be used for the following purposes:

Provision of the tourist service:

• Manage reservations.
• Confirm booked activities.
• Coordinate schedules, transportation, guides, and logistics.
• Provide the purchased services.
• Manage changes, cancellations, or modifications.

Communication with clients:

• Send booking confirmations.
• Report of operational changes.
• Resolve requests or concerns.
• Provide customer service.

Administrative Management:

• Issuing invoices.
• Complying with legal and tax obligations.
• Managing payments and refunds.
• Maintaining business records.

Marketing and Commercial Communication:

With prior authorization, data may be used to:

• Send information about new tours.
• Share promotions.
• Communicate experiences and news.
• Conduct marketing campaigns.

Users may request to stop receiving marketing communications at any time.

Processing through External Platforms

For the proper operation of tourism services, 5TO ELEMENTO S.A.S. uses technology providers and strategic partners who may be involved in the management of reservations, payments, and tourism operations.

Among them:

Bokun

The Bokun platform may be used for:

• Reservation management.
• Service confirmation.
• Availability management.
• Operational organization.

The data shared with this platform will be only that which is necessary to properly provide the contracted service.

Wompi and PayPal

Electronic payments can be processed through:

• Wompi.
• PayPal.

These platforms may collect financial information directly under their own security systems.

5TO ELEMENTO S.A.S. does not store complete credit card or debit card information, nor financial passwords.
Financial information will be handled directly by the payment providers in accordance with their own privacy policies.

Sharing of Personal Information

Personal data may be shared only when necessary for the provision of the contracted service with:

• Tour guides.
• Authorized drivers.
• Hotels and accommodations.
• Partner tour operators.
• Logistics providers.
• Technology platforms.
• Competent authorities when required by law.

5TO ELEMENTO S.A.S. declares that:

It does not sell, rent, or trade the personal information of its clients.

International Transfer of Information

Due to the use of international technology platforms such as Bokun and PayPal, some personal data may be stored or processed on servers located outside of Colombia.

5TO ELEMENTO S.A.S. takes reasonable measures to ensure that this processing is carried out under appropriate security and confidentiality conditions.

Cookie Policy

The 5TO ELEMENTO S.A.S. website may use its own and third-party cookies for the following purposes:

• Improving the user experience.
• Analyzing website performance.
• Understanding general browsing patterns.
• Optimizing content and services.

Users can configure their browser to block, delete, or restrict the use of cookies.

Disabling cookies may partially affect some website functionalities.

Information Security

5TO ELEMENTO S.A.S. implements reasonable technical, administrative, and organizational measures to protect personal information against:

• Unauthorized access.
• Loss.
• Alteration.
• Misuse.
• Unauthorized disclosure.

However, the user acknowledges that no electronic system can guarantee absolute security.

Data Subject Rights

In accordance with Colombian law, the data subject has the right to:

• Know what personal data is stored.
• Request updates or corrections.
• Request proof of the authorization granted.
• Know how their information is used.
• Request the deletion of data when applicable.
• Revoke the processing authorization.
• File complaints with the Superintendency of Industry and Commerce.

Procedure for Exercising Rights

The data subject may submit inquiries, requests, or claims through:

5TO ELEMENTO S.A.S.

• Email: salento@quintoelementotours.com
• Telephone: +57 311 636 8881
• Address: Carrera 9 No. 9-06
• Salento, Quindío, Colombia.

The request must include:

• Name of the data subject.
• Identification document.
• Description of the request.
• Contact information for response.

Retention of information

Personal data will be retained for the time necessary to fulfill the purposes described in this policy and as long as there are legal, contractual, or commercial obligations that require its retention.