Legal notice

Website owner information

This website is operated by 5TO ELEMENTO S.A.S., a company legally constituted under the laws of the Republic of Colombia, dedicated to the operation, design, promotion and marketing of tourist experiences, nature activities, adventure, culture, tourist transport and other services related to the tourism sector.

The company’s official contact information is:

5TO ELEMENTO S.A.S.

Tax ID: 901983148-7
National Tourism Registry: 260190
Carrera 9 No. 9-06
Salento, Quindío, Colombia
Email: salento@quintoelementotours.com
Phone: +57 311 636 8881
Website: www.quintoelementotours.com

Website purpose

The purpose of this website is to provide information about the tourist services offered by 5TO ELEMENTO S.A.S., including, among others:

• Nature tours.
• Hiking and trekking.
• Mountain expeditions.
• Cultural experiences.
• Adventure activities.
• Tourist transportation.
• Gastronomic and coffee experiences.
• Personalized tourist services.

The information published aims to guide users regarding the characteristics, conditions, availability, and recommendations for each tourist experience.

Intellectual Property

All content published on this website, including texts, photographs, videos, logos, designs, trademarks, graphics, maps, itineraries, documents, audiovisual material, and other elements, are the property of 5TO ELEMENTO S.A.S. or are used with the corresponding authorizations.

The total or partial reproduction, distribution, modification, copying, commercialization, or use of this content without the company’s prior written authorization is prohibited.

Unauthorized use of the content may result in legal action in accordance with current Colombian law.

Website Terms of Use

Users agree to use this website responsibly, legally, and in accordance with these terms.

The following are prohibited:

• Using the website for fraudulent, illegal, or bad-faith activities.
• Attempting to access restricted areas or internal systems of the platform.
• Introducing viruses, malicious code, or any element that may affect the website’s operation.
• Copying, extracting, or using the company’s commercial information without authorization.
• Using photographs, texts, or content for personal commercial purposes.

5TO ELEMENTO S.A.S. may modify, update, or remove information from the website when necessary to maintain the quality and accuracy of the published content.

Reservations and contracting of tourist services

Requests made through:

• Website.
• Digital forms.
• Email.
• WhatsApp.
• External booking platforms.

They will be subject to availability and confirmation by 5TO ELEMENTO S.A.S.

A reservation will be considered confirmed only when:

1. The client has accepted the terms of service.
2. The corresponding payment or agreed-upon deposit has been made.
3. The client has received written confirmation from the company.

Prices, schedules, itineraries, routes, activities, assigned guides, and operating conditions may be subject to change due to weather, logistical, administrative, security, or force majeure circumstances.

In all cases, 5TO ELEMENTO S.A.S. will endeavor to provide an equivalent or superior alternative whenever possible.

Limitation of Liability

5TO ELEMENTO S.A.S. will not be liable for modifications, delays, suspensions, or cancellations caused by circumstances beyond the company’s control, including:

• Adverse weather conditions.
• Closures of natural parks or protected areas.
• Restrictions imposed by environmental or governmental authorities.
• Public order situations.
• Natural disasters.
• Health emergencies.
• Unforeseen events or force majeure.

Participants must comply at all times with the instructions given by:

• Tour guides.
• Operational staff.
• Authorized drivers.
• Environmental authorities.
• Protected area managers.

Estas medidas tienen como finalidad garantizar la seguridad del viajero, del equipo operativo y del entorno natural.

Legal and responsible tourism commitment

5TO ELEMENTO S.A.S., as a tourism service provider registered with the National Tourism Registry, expresses its commitment to complying with Colombian legislation applicable to the tourism sector.

The company rejects all forms of:

• Commercial sexual exploitation of children and adolescents.
• Sex tourism.
• Illegal trafficking of flora and fauna.
• Illegal trade of cultural property.

In compliance with Law 679 of 2001 and Law 1336 of 2009, 5TO ELEMENTO S.A.S. adopts measures to prevent and combat these practices within its tourism activities.

It also promotes the principles of:

• Sustainable tourism.
• Respect for local communities.
• Ecosystem protection.
• Responsible waste management.
• Conservation of natural and cultural heritage.

Applicable legislation

This document is governed by the laws of the Republic of Colombia.

Any dispute, claim, or controversy related to the services offered by 5TO ELEMENTO S.A.S. will be addressed in accordance with applicable Colombian law and before the competent authorities.